Refund Policy
Effective date: 7 September 2026
Our refund terms
If CloakDoc does not work for you, request a refund within 7 days of your initial purchase or a monthly renewal charge by emailing info@cloakdoc.com with your purchase reference and a description of the problem. This policy does not limit mandatory consumer rights or refund rights under Paddle's applicable terms.
How to request help or a refund
Email info@cloakdoc.com with your purchase email, Paddle transaction reference and a description of the issue. Do not send payment card details or sensitive source documents. You can also contact Paddle through paddle.net or your purchase receipt.
Paddle purchases and consumer rights
Paddle processes payments as merchant of record. Its Refund Policy and applicable statutory rights also apply. A request does not itself guarantee approval. Mandatory consumer rights are not restricted by this policy.
Recurring plans
Cancel future renewals using the management link in your Paddle receipt or contact support. Cancellation and refund requests are separate; cancellation normally takes effect at the end of the current billing period.